Privacy Policy

Last updated: February 26, 2026

This Privacy Policy explains how Cardmatic ("Cardmatic", "we", "our", or "us") collects, uses, stores, and shares information when you use the Cardmatic app and related services. Cardmatic helps merchants identify, organize, price, and prepare trading card inventory for sale, including publishing inventory to connected marketplaces such as Shopify and eBay.

This policy applies to the Cardmatic web application, related integrations, and any support interactions related to your use of Cardmatic. It does not apply to third-party services that you connect to Cardmatic, which are governed by their own privacy policies and terms.

1. Information We Collect

  • Account information, such as name, email address, and login credentials.
  • Inventory data you create or upload, including card details, images, notes, pricing, and collection organization.
  • Marketplace connection data, such as shop identifiers and connection status for Shopify, eBay, and other connected services.
  • Usage data, such as app actions, feature usage, and error logs used for troubleshooting and improving the service.
  • Billing and subscription information, including plan tier and subscription status (payment processing is handled by third-party providers such as Stripe).
  • Technical data, such as device/browser information, IP address, and session data used for security, authentication, and diagnostics.
  • Support communications and feedback you provide to us, including email communications and bug reports.

2. How We Use Information

  • Provide and operate Cardmatic features, including card identification, inventory management, pricing tools, and listing workflows.
  • Maintain your account, authenticate access, and enforce subscription limits and feature access.
  • Support integrations and marketplace actions you initiate, such as syncing inventory or creating listings.
  • Improve product performance, reliability, and user experience.
  • Detect, prevent, and investigate fraud, abuse, and security incidents.
  • Communicate service updates, support responses, and important account notices.
  • Comply with legal obligations and enforce our terms, policies, and subscription rules.

3. Data You Upload and Generate in Cardmatic

Cardmatic stores and processes the inventory information you upload or create, including card images, metadata, pricing details, listing details, and collection organization. This data is used to provide app functionality such as identification, pricing analysis, inventory tracking, and listing workflows.

You are responsible for ensuring that you have the rights and permissions necessary to upload and use any content you submit to Cardmatic, including images and listing content.

4. Connected Services and Third Parties

Cardmatic may connect to third-party services at your direction, including Shopify, eBay, TCGPlayer, TCGdex, and payment providers such as Stripe. We may also process card images or analysis requests using AI providers configured in the app. Data shared with third parties is limited to what is needed to perform the action you request.

Your use of those third-party services is also subject to their terms and privacy policies.

  • Marketplace platforms may receive listing, product, pricing, and SKU data you choose to publish or sync.
  • AI or analysis providers may process image data and prompts to return identification or metadata outputs.
  • Payment providers process billing and payment information directly; Cardmatic does not store full payment card numbers.

5. Legal Bases for Processing (where applicable)

Depending on your location, we may process personal data under one or more legal bases, including: performance of a contract (to provide Cardmatic), legitimate interests (such as security and product improvement), compliance with legal obligations, and your consent where required.

6. Data Retention

We retain account and inventory data for as long as your account remains active, or as needed to provide the service, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your account and associated data, subject to applicable legal and operational retention requirements.

Backup copies and system logs may be retained for a limited period after deletion requests to support disaster recovery, fraud prevention, and legal compliance.

7. Data Security

We use reasonable administrative, technical, and organizational safeguards to protect information stored in Cardmatic. No system is completely secure, and we cannot guarantee absolute security.

Security measures may include access controls, authentication protections, encryption in transit where supported, and logging/monitoring for suspicious activity. You are responsible for maintaining the confidentiality of your account credentials and restricting access to your devices.

8. Cookies, Sessions, and Local Storage

Cardmatic may use cookies, session tokens, and local browser storage to support authentication, maintain sessions, remember preferences (such as UI state), and improve reliability and performance. You may be able to control some cookie behavior through your browser settings, but disabling cookies or local storage may affect app functionality.

9. Your Choices and Rights

  • You can update certain account and profile information within the app.
  • You can disconnect marketplace integrations you no longer want to use.
  • You can request access, correction, or deletion of your account data by contacting us.
  • You may request information about how your data is processed, subject to applicable law.

10. International Data Transfers

Cardmatic and its service providers may process data in countries other than your own. By using Cardmatic, you understand that your information may be transferred to and processed in jurisdictions that may have different data protection laws than your jurisdiction.

11. Children's Privacy

Cardmatic is intended for business and collector use and is not directed to children under 13. We do not knowingly collect personal information from children under 13.

12. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will update the "Last updated" date and may provide additional notice within the app or by email when appropriate.

13. Contact

For privacy-related questions, requests, or concerns, contact us at info@cardmatic.io.

We will review and respond to requests in accordance with applicable law and operational requirements.