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Help center
Frequently asked questions
From a first scan to selling, sharing, billing, and privacy.
Browse topics
Getting Started
6
Upload & Collection
7
Research & Targets
3
Grading
3
Selling & Operations
6
Showcase & Community
3
Account & Billing
5
Privacy & Support
6
Getting Started
What is Cardmatic?
Can I try Cardmatic before creating an account?
How do I create and verify an account?
Can someone who is 13–17 use Cardmatic?
Is Cardmatic free to use?
What does the Dashboard show?
Upload & Collection
How does card identification work?
Why does an identified card sometimes need review?
Can I import an existing collection from CSV?
What are Collections?
What can I edit after a card is saved?
What do self-reported, photo-backed, and verified mean?
How is pricing data sourced?
Research & Targets
What can I do in the Card Database?
How does Set Completion work?
How do Want List alerts work?
Grading
What does Pre-grade a Card do?
Can I save grading work and track submissions?
Are AI gradings limited by plan?
Selling & Operations
Which marketplace workflows are available?
How do eBay listings work?
What does the Shopify integration do?
What can Automation handle?
What is included in Insights?
What does the Shipping page do?
Showcase & Community
Is my collection public by default?
What appears in my public Showcase?
What is the Community page?
Account & Billing
How do I upgrade, downgrade, or manage billing?
What happens if I reach a plan limit?
What happens to my cards if I downgrade?
Why can my feature access and billing plan be different?
How do referral rewards work?
Privacy & Support
Does Cardmatic collect anonymous product analytics?
What happens to photos used for AI identification or grading?
How do I update or delete my account?
Where can I learn a workflow or report a problem?
Is Cardmatic affiliated with Pokémon, and are any links affiliate links?
Where can I read Cardmatic’s legal terms?
Still have questions?
Reach out at
info@cardmatic.io